Customer service coordinator vacancy, Minworth

Customer service coordinator vacancy, Minworth

Customer service coordinator vacancy, Minworth

We need another customer service coordinator, with great people skills, organisation and communication and account management skills. TPN is the UK’s leading pallet network, based at Minworth, Sutton Coldfield – and excellent service is at the heart of what we do.

In this role, you’ll investigate and resolve escalated queries from our customers, produce and monitor KPI reports, and be a central point for Member communication. You’ll look after our new Members and be responsible for account management. You’ll also co-ordinate our annual events.

The role is pivotal to all departments, collating and providing information to various areas, so you will need to have excellent attention to detail and the confidence to work with colleagues at all levels.

Having some experience of the logistics industry would be an advantage, but is not essential.

Hours of work are 45 per week Monday to Friday. 

Contact Lynn Statham on 0121 313 4016 or email your CV to jobs@tpnmail.co.uk

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Notts-based NEP invests in electric forklifts – for cleaner, quieter, cheaper operation

Notts-based NEP invests in electric forklifts – for cleaner, quieter, cheaper operation

Notts-based NEP invests in electric forklifts – for cleaner, quieter, cheaper operation

Nationwide Express Pallets (NEP) has invested in six Toyota Traigo 48-20 electric forklifts, which are deployed across its Glossop and Nottingham TPN depots. Depot manager Chris Flynn says the electric FLTs cause far less dust and noise, are more environmentally friendly and are cheaper to run than diesel equivalents. They are very comfortable for drivers and they also have integral weighing to ensure that all pallets are correctly manifested and loads are safe.

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Smart new uniforms and branding for Castleford-based Roy Fox Transport

Smart new uniforms and branding for Castleford-based Roy Fox Transport

Smart new uniforms and branding for Castleford-based Roy Fox Transport

Castleford-based Roy Fox Transport, part of the Kenneth Howley Transport, is rebranding its operation in 2019, starting with new uniforms for all of its TPN collection and delivery drivers. Driver uniforms are important within TPN, as the driver is the public face, not only of the network, but of its customers.

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TPN signs the Armed Forces Covenant

TPN signs the Armed Forces Covenant

TPN signs the Armed Forces Covenant

TPN has signed the Armed Forces Covenant, which is designed to ensure that service personnel, veterans and their families do not face any disadvantage in the provision of services, or in employment compared to a non-serving citizen.

Those who have served in the forces can sometimes find it hard to find civilian employment for which they are suited. Additionally service personnel and their families can have difficulties meeting normal service or employment clauses without penalty, for instance if they have to relocate suddenly, or they have lived in several different places without building up a credit record. The Armed Forces Covenant seeks to redress these deficiencies by raising awareness and encouraging employers and service providers to meet specific standards.

TPN’s pledge includes creating a training or employment pathway for ex-Forces candidates, and to support the employment of service spouses and partners. You can read the full covenant here.

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Kimes completes its £1m site extension

Kimes completes its £1m site extension

Kimes completes its £1m site extension

Lincolnshire-based George Kime & Co has recently completed its £1m extension of its eight-acre Sleaford site, expanding its fully racked warehousing to 120,000 feet, with three ground-level loading docks, with responsive lighting, skylights, and fast-acting shutter doors. The roller doors make the site more secure and temperature-efficient.

The company also has fully purpose-specced sites in Wrangle, Bicker (near Boston) and Witham St Hughs (near Lincoln), taking its total storage capacity to over 20,000 pallets in both racked and bulk storage areas.

Kimes has also invested in six new Renault rigids, all specced with 1.9m, 2-tonne retractable tail-lifts with railings to ensure delivery safety, and its drivers are equipped with electric assisted pump trucks.

Finally the company is phasing out all of its diesel forklifts over the coming month and replacing them with gas models, which are both cheaper to run and more environmentally friendly.

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Colchester firm gives prize draw winnings to heart charity Cardiac Risk in the Young

Colchester firm gives prize draw winnings to heart charity Cardiac Risk in the Young

Colchester firm gives prize draw winnings to heart charity Cardiac Risk in the Young

Leading logistics provider Colchester-based Pallet Plus recently won £1,000 on the TPN Charity Draw, and has split its winnings between charity Cardiac Risk In the Young (CRY) and an employee long-service award.

Pallet Plus is a Member of TPN – THE Pallet Network – which comprises more than 100 of the top transport companies in the UK. Each month they hold a charity draw in which the ‘winning’ depot can choose the recipient of the jackpot.

MD Gary Rowe chose CRY as his charity because he lost his best friend to cardiac disease at a young age. “We are really pleased to be able to give some support and publicity to a very important cause,” says Rowe.  “Too often heart disease is still an unseen killer even for those who appear young and fit.”

Pallet Plus gave £500 of its Charity Draw winnings to long-time employee Steve Wink as a reward for his 16 years of commitment and hard work.

TPN MD Mark Duggan says: “We are very proud of our Charity Draw initiative. Our network is made up of more than 100 of the best transport companies in the UK and all of them are very committed to working in their local communities and all have favourite charities they support.

“The TPN Charity Draw is a way we can work collectively to raise funds and awareness for charities, but still keep that local connection between our Members and the causes that matter to them,” he says.

One regional Member of the TPN network will be randomly chosen each month to receive the pot and donate at least £500 to a cause of their choice.

Pallet Plus has served the Colchester area with nationwide palletised freight distribution for several years. It recently doubled the size of its Crossways Centre premises just outside Colchester, buying the freehold to the two acre-site in January.

The offices have been refurbished and the fleet has expanded to 20 vehicles, including two new MAN artics and four new rigids. The palletised freight specialist has 20,000 square feet of transit warehousing.

MD Gary Rowe says: “This site is perfect for us, allowing us to service Colchester, London and the Home Counties with minimal local congestion.”


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TPN Ireland helps driver achieve his dream of becoming a commercial airline pilot

TPN Ireland helps driver achieve his dream of becoming a commercial airline pilot

TPN Ireland helps driver achieve his dream of becoming a commercial airline pilot

TPN Ireland loaned one of its drivers E20,000 to achieve his dream of becoming a commercial airline pilot – and he now flies for Stobart Air.

HGV driver Barry Mullen was bought a flying lesson for his 32nd birthday and it wasn’t until several months later that he decided to pursue a private pilot’s licence. He’d left school at 15 and gone straight into haulage. But gradually he began to dream of qualifying as a commercial pilot.

He spent several years, studying every day and clocking up the necessary 200 hours of flight time. But even when he had sold his camper van, and maxed out on commercial loans, he still came up short against the E70,000 to E90,000 total bill for his training.

“I was running out of time to complete the next stage of the training, I was 45 years old and I was still E20,000 short. I thought I’d have to remortgage my house but then the MD Seamus McGowan insisted the company lend it to me,” says Mullen. “I couldn’t have done it without them.”

“We could well understand why he loved flying but when he came us to ask for a loan of €20,000 to cover his study , exams and finals as a commercial pilot our first reaction was: why would we do this to lose our best driver?” says then TPN chairman Owen Cooke. “But then we thought if this guy, in
his mid-forties, has the ambition and determination to follow his dream, we should help him and not get in his way.

“Barry made all his repayments but we didn’t see him for a year. Then one day he walked into the office in his flight suit,” says Cooke.

In October 2018, Mullen finished all of his qualifying exams, and his job-specific training. He now flies an ATR 72-600 from Dublin to a variety of locations, including Jersey and Leeds, for Stobart Air.

“Honestly, it’s wonderful,” he says. “I can’t believe they pay me to do this. After my two days off, I want to go back to work because I want to fly again.”

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Announcing TPN XPort, our enhanced international service across 27 countries

Announcing TPN XPort, our enhanced international service across 27 countries

Announcing TPN XPort, our enhanced international service across 27 countries

TPN is proud to announce the launch of our enhanced international service, TPN XPort, which will bring our trademark high standards to pallets which are destined for the Continent, Scandinavia and beyond.

Customers with between 1 and 10 pallets for export can now receive the same reliable delivery, customer care, and sophisticated IT as their UK deliveries.

The TPN XPort service is operated in collaboration with global logistics provider Gefco, which has pledged its expertise and extensive continental network to deliver a strong and sustainable service for international freight. TPN XPort will initially serve 27 countries, in conjunction with our standard services to the UK and Ireland.

We offer guaranteed transit times.

The Gefco partnership will complement the ongoing work and experience provided by long-term member DSV who will continue to provide services in Scandinavia.

In line with our pallet network model, TPN XPort focuses on consignments of between one and five pallets; however, we can provide prices on application for larger consignments, and for this we leverage Gefco’s formidable full-load and consolidation operations.

How does TPN XPort work?

  • Customers can book XPort jobs as usual through TPN Connect.
  • Freight can be tracked via TPN Connect with status updates.
  • PODs will be available on TPN Connect within 24 hours of delivery.
  • Any customer service issues will be dealt with directly by TPN staff.
  • TPN offers full-service support, including help with consignment clearance and documentation.
  • TPN XPort will deliver the same excellent service standards that our customers expect for domestic palletised freight.

Talk to your local TPN Member about international deliveries for palletised freight.

TPN – Xporting excellence.

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Pallet Network Anglia supports people and animals with TPN charity funds

Pallet Network Anglia supports people and animals with TPN charity funds

Pallet Network Anglia supports people and animals with TPN charity funds

Wisbech-based TPN Member Pallet Network Anglia has divided the entirety of its winnings from the TPN Charity Draw between a local animal shelter and the local branch of mental health charity Mind. The company has donated £500 each to Norfolk and Waveney Mind, and Ravenswood Pet Rescue in Wisbech.

Steve Jackson, operation support manager at East Anglia’s premier logistics company says: “The team decided as a group that we would like to donate all the money to local charities. However, the response from our staff was divided — some chose animal charities and some chose human charities. So we divided the nominations into the two groups, and picked one from each, lottery-style.

“It’s very important to us to support our local community and the important volunteer efforts that happen here. It’s also wonderful to have a chance to show solidarity with the issues our staff care about,” he says.  “We’d like to say a huge thank you to TPN for giving us this chance to support such worthy local causes.”

Minworth-based TPN — THE Pallet Network – has over 100 regional member companies, all of which pledge £10 a month to the TPN charity ‘pot’. Each month a winning depot is chosen at random, and they choose where to donate at least £500 of the winnings. If they wish, the other £500 can be used to reward their hard-working teams.

Rachel Walsh, fundraising and communication manager at Norfolk and Waveney Mind says: “This is fantastic, and we are very grateful to our local TPN depot who kindly nominated us for this donation.

“With over one in four people experiencing a mental health problem and 104 people choosing to take their own lives each week in the UK, the need for good quality mental health support, advice and information is vital.”

TPN MD Mark Duggan says: “We are very proud of our Charity Draw initiative. Our network is made up of the best transport companies in the UK and all of them are very committed to working in their local communities and all have favourite charities they support.

“The TPN Charity Draw is a way we can work collectively to raise funds and awareness for charities, but still keep that local connection between our Members and the causes that matter to them,” he says.

Pallet Network Anglia is a leading provider of palletised freight services in the Peterborough postcode area. As a long-term Member of TPN, it has expanded to become a substantial local employer and makes a significant contribution to the local economy, shipping and delivering more than 3,000 pallets per week. Pallet Network Anglia also works hard to reduce its carbon footprint by powering its fleet of electric forklifts from its own wind turbine.

About the chosen charities

Ravenswood Pet Rescue is a small independent rescue centre based on the Cambridge/ Norfolk border. We are self-financed and do all our fundraising from car boot sales, quiz nights, kind donations and adoption fees etc. It only has a few workers and otherwise relies on community support.

Norfolk and Waveney Mind is a local Mind mental health charity offering an extensive range of mental health services, along with associated training, advice and information.  It offers a wide range of services including 1:1 talking therapies, gardening projects, access to employment services, mental health training and education for businesses, schools and individuals, residential care and support programmes. It also works in the local community to raise awareness and challenge sigma and discrimination.  Its services support young people aged 14-25, and adults and carers affected by mental health problems.


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McDowell gets glowing endorsement from HSBC as it funds new fleet additions

McDowell gets glowing endorsement from HSBC as it funds new fleet additions

McDowell gets glowing endorsement from HSBC as it funds new fleet additions

Keighley-based TPN MemberR McDowell Haulage & Distribution is expanding its haulage fleet with two new 18-tonne Mercedes-Benz Euro 6 HGVs.

Pleased as the company is by the new additions, which will help to scale up capacity for its ever growing customer base, McDowells says the deal also shows the confidence its bank has in the business, which is significant in times of economic uncertainty.

“We’ve been given a six-figure funding package by our bank, HSBC for these vehicles and we are extremely pleased that they are so willing to invest in us. Transport is often one of the first sectors to lose the confidence of the finance community when there is economic uncertainty, and in our experience banks only stay with those businesses they know are 100% solid,” says MD Joe Balmforth.

With an expanded fleet, McDowell is expecting to increase turnover by 3 per cent over the next 12 months. Its strategy will also allow it to capitalise on its expertise in contract logistics and palletised freight distribution, while taking advantage of new, emerging markets.

Anthony Wild, relationship director for West & North Yorkshire, HSBC UK, says: “McDowell has an excellent reputation across the UK for providing a reliable service with an emphasis on fantastic customer service. Using a combination of expertise and resource, the business has developed an effective distribution network that can be trusted. We’re delighted to be supporting the business as it goes from strength-to-strength.”

McDowell is a long term Member of TPN, and one of the leading distribution companies in Yorkshire. Director Geoff Hirst says: “This is the start of an exciting new chapter for the company. In recent years we have found ways to ensure the longevity of the business, whether it be installing satellite tracking of goods for customers or investing to upgrade our fleet to the latest emissions standard.

“Like the TPN network, we are constantly evolving and developing new solutions for our customers, who deserve complete reliability, stability and satisfaction from their transport partners. We’re proud to give them that.”

McDowell has been trading for more than 40 years, has over 100 vehicles in its fleet and employs 150 staff across all operations. The business has over 100,000 sq ft of high-security warehouse space across multiple sites in Keighley.

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Meter Provida made a smart choice with Hallam Express: “They can’t be bettered”

Meter Provida made a smart choice with Hallam Express: “They can’t be bettered”

Meter Provida made a smart choice with Hallam Express: “They can’t be bettered”

Staveley-based Meter Provida offers a unique service to utility companies and their installation partners throughout the UK. And it does it with the help of local TPN Member Hallam Express.

Meter Provida supplies the smart meters, consumables and apps which are necessary for residences and businesses to take better control of their energy usage, and it works with energy providers big and small. However, it also offers them reverse logistics, meaning that old meters can be collected, recycled or renewed, rather than ending up in landfill.

Meter Provida sends about 70 pallets of goods out each night. It fulfils the orders and loads the Hallam Express trailer which stands in its yard. Hallam also collects most of the old meters in bulk loads.

“We’ve used Hallam Express for three years. When we recently put our logistics out to tender as part of our continual improvement programme, they couldn’t be bettered,” says Meter Provida head of operations Richard Green. “They offer us an extremely flexible service, they solve problems and our relationship with them is great.”

He says everyone in the company seems committed to offering great customer service, which is also an important part of the Meter Provida ethos and strategy. “We are not always the easiest clients, and, to be fair, neither are our customers – and yet Hallam Express always tries to meet our needs.”

“We have ISO 9001, 14001 and 18001 and we take them very seriously. We want a transport supplier who matches our drive for excellence,” says Richard. “Hallam Express does that. We can have honest, constructive conversations about how we or they could do better, or problems that may occur and that’s very valuable.”

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McDowells gets glowing endorsement from HSBC as it funds new fleet additions

McDowells gets glowing endorsement from HSBC as it funds new fleet additions

McDowells gets glowing endorsement from HSBC as it funds new fleet additions

Keighley-based TPN MemberR McDowell Haulage & Distribution is expanding its haulage fleet with two new 18-tonne Mercedes-Benz Euro 6 HGVs.

Pleased as the company is by the new additions, which will help to scale up capacity for its ever growing customer base, McDowells says the deal also shows the confidence its bank has in the business, which is significant in times of economic uncertainty.

“We’ve been given a six-figure funding package by our bank, HSBC for these vehicles and we are extremely pleased that they are so willing to invest in us. Transport is often one of the first sectors to lose the confidence of the finance community when there is economic uncertainty, and in our experience banks only stay with those businesses they know are 100% solid,” says MD Joe Balmforth.

With an expanded fleet, McDowell is expecting to increase turnover by 3 per cent over the next 12 months. Its strategy will also allow it to capitalise on its expertise in contract logistics and palletised freight distribution, while taking advantage of new, emerging markets.

Anthony Wild, relationship director for West & North Yorkshire, HSBC UK, says: “McDowell has an excellent reputation across the UK for providing a reliable service with an emphasis on fantastic customer service. Using a combination of expertise and resource, the business has developed an effective distribution network that can be trusted. We’re delighted to be supporting the business as it goes from strength-to-strength.”

McDowell is a long term Member of TPN, and one of the leading distribution companies in Yorkshire. Director Geoff Hirst says: “This is the start of an exciting new chapter for the company. In recent years we have found ways to ensure the longevity of the business, whether it be installing satellite tracking of goods for customers or investing to upgrade our fleet to the latest emissions standard.

“Like the TPN network, we are constantly evolving and developing new solutions for our customers, who deserve complete reliability, stability and satisfaction from their transport partners. We’re proud to give them that.”

McDowell has been trading for more than 40 years, has over 100 vehicles in its fleet and employs 150 staff across all operations. The business has over 100,000 sq ft of high-security warehouse space across multiple sites in Keighley.

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Events expert RT Page chooses TPN as the platform for strategic domestic expansion

Events expert RT Page chooses TPN as the platform for strategic domestic expansion

Events expert RT Page chooses TPN as the platform for strategic domestic expansion

Arundel-based international events expert RT Page has chosen to join TPN – THE Pallet Network as a key part of its strategy to develop its domestic haulage and distribution business.

The highly respected South-East firm routinely supports top billing acts on world tours, providing highly choreographed logistics support for the entire entourage. The current RT Page management team has decided to leverage its versatile and modern fleet to develop its domestic road transport, storage and handling offerings.

“We will continue to be leaders in events logistics, not least because of the military precision we bring to it,” says MD Nick Tree. “However, we have recently re-aligned our strategy to make the company more versatile, and our offering more comprehensive for customers. TPN is a key part of that strategy.”

Tree says that as a company which holds itself to the highest customer standards, TPN was the only UK pallet network whose standards appeared to fit its own. “We are looking for excellence in our partners,” says Tree. “We have worked with TPN extensively this summer to prepare for our September launch, and we are even more impressed with their operation and support now than when we chose them.”

TPN recently won FTA Multimodal Pallet Network of the Year Award 2019, voted for by 1,400 customers and members of the freight industry.

Tree says TPN has provided a thorough, responsive and comprehensive on-boarding process. “We couldn’t be happier with the service so far. We’ve had TPN team members help us with IT, operations, marketing – as much help as we want to ensure that our customers receive seamless service from day one. And we know this excellent relationship will continue – sometimes you just know you’re working with great people.”

TPN MD Mark Duggan says: “RT Page is a first-rate logistics company and we are delighted to have them in the network. We are highly selective with our Members because the network relies upon a true meshing of values, trust and aspiration as well as operational success.

“We look forward to working with RT Page and know they will prove a great asset to our network.”

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Operations coordinator, Minworth

Operations coordinator, Minworth

Operations coordinator, Minworth

We want to enhance our Minworth Day Operations Team with an additional coordinator to help keep our service second to none.

In this role, you’ll be responding quickly and accurately to ensure freight movement is optimised. Tasks will include arranging couriers, finding a home for unidentified freight, producing reports and ensuring there are effective handovers to and from the night teams.

You’ll be working closely with our Members, so need to promote good relationships.

Previous experience of working in logistics would be advantageous. Basic Excel skills are a must. If you have a confident, customer-focused approach, we would like to hear from you.

It’s 45 hours per week, worked over nine hour shifts between 06:00 – 19:00. Shifts rotate weekly. It’s mostly Monday to Friday, with the occasional Saturday morning to cover absences.

We offer a competitive hourly rate of £10.40 and a uniform’s provided.

Contact: Lynn Statham on 0121 313 4016 or email jobs@tpnmail.co.uk

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Depot manager, TPN Dagenham

Depot manager, TPN Dagenham

Depot manager, TPN Dagenham

We need a manager to run our TPN Dagenham depot (RM9). The depot manages the collection and delivery of pallets to customers and trunking operations.

The role comes with a £50,000 pa salary and a fully expensed company car.

The role is very hands-on, working with a small team. You’ll take full responsibility for all operational activity and the commercial development of the location.

You will ensure that efficiency and performance is maximised, while working to an agreed operational budget. You’ll develop the team and ensure that all compliance, and health and safety areas are covered. You will take active responsibility for sales activity and the development of the operation.

Do you have…
> Previous operational/depot management experience in a hands-on capacity?
> Experience of working within the distribution sector, preferably with pallet network experience?
> Very good communication skills and the ability and desire to develop people?
> Experience of working in a similar environment with HGVs and FLTs?

It will also be useful to have a transport management CPC.

If this sounds like a job for you, we’d love to hear from you!

Contact Lynn Statham on 0121 313 4016 or email your CV to jobs@tonmail.co.uk

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Stowmarket-based Bacton invests in new trailers from Lawrence David

Stowmarket-based Bacton invests in new trailers from Lawrence David

Stowmarket-based Bacton invests in new trailers from Lawrence David

Stowmarket-based Bacton Transport has bought two new double-deck trailers from Lawrence David. The trailers are fleet additions to accommodate the high growth in pallet volumes and customer interest the company is seeing. One of the trailers has been liveried for long-time customer Total Tiles.

“We wanted to say thank you to Total Tiles for its ongoing commitment to Bacton Transport and TPN,” says Bacton MD Charles Downie. “It will no doubt be put to very good use in 2019 as they are anticipating very high order levels this year.”

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Pallet Network Anglia supports people and animals with TPN charity funds

Pallet Network Anglia supports people and animals with TPN charity funds

Wisbech-based TPN Member Pallet Network Anglia has divided the entirety of its winnings from the TPN Charity ...

November 26, 2019

Meter Provida made a smart choice with Hallam Express: “They can’t be bettered”

Meter Provida made a smart choice with Hallam Express: “They can’t be bettered”

Staveley-based Meter Provida offers a unique service to utility companies and their installation partners thr...

October 23, 2019

Customer service coordinator vacancy, Minworth

Customer service coordinator vacancy, Minworth

We need another customer service coordinator, with great people skills, organisation and communication and ac...

October 18, 2019

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